BELOW WE HAVE LISTED A FEW QUESTIONS TO HELP YOU SHOP WITH PEACE OF MIND. 

 

CAN I RETURN AN ITEM IF IT DOES NOT FIT? 

OF COURSE! WE ARE HAPPY TO HAVE ANY ITEM RETURNED IF NOT SUITABLE FOR YOUR DOG. PLEASE CONTACT US BEFORE YOU START THE PROCESS, SO WE CAN HELP MAKE THE RETURN EASY FOR YOU. THE ITEM MUST BE UNUSED AND IN THE ORGINAL PACKAGING WITH ANY LABELS STILL ATTACHED TO THE ITEM. ONCE WE HAVE THE RETURN BACK AND IS IN THE SAME CONDITION AS IT IS LEFT US, THEN YOUR REFUND WILL BE ISSUED. PLEASE ALLOW A FEW DAYS FOR THIS TO BE RETURED DUE TO THE BANK SYSTEMS. WE DO NOT COVER THE COST OF POSTAGE FOR YOU TO RETURN ITEMS TO US. 

 

CAN I RETURN CUSTOM ITEMS/MADE TO ORDER? 

SADLY WE DO NOT ACCEPT ANY RETURNS OR REFUNDS ON ITEMS THAT HAVE BEEN MADE BESPOKE TO YOU. PLEASE MAKE SURE ALL DETAILS SENT TO US ARE CORRECT AND WE SHALL ALSO CONFIRM BEFORE THE ITEM IS MADE. WE ALLOW ONE DAY FOR CHANGES TO BE MADE BEFORE THE ITEM IS MADE - PLEASE ALLOW UP TO 4 DAYS FOR BESPOKE ITEMS TO TO YOU. 

 

DO WE PAY FOR RETURNS?

IF AN ITEM NEEDS TO BE RETURNED, WE DO NOT COVER THE COST OF POSTAGE BACK TO US. WE DO SUGGEST MAKING SURE YOU USE A METHOD OF POSTAGE THAT CAN TRACK YOUR PACKAGE SO IT DOES NOT GET LOST IN THE POST AND THE ITEM CAN BE TRACKED SAFELY.

 

WHERE DO WE POST?

CURRENTLY WE DO ONLY POST TO THE UK AND NOW ALSO IRELAND / SPAIN /GERMANY / ITALY AND FRANCE - IF YOU ARE BASED OUT OF THE UK AND WANTED AN ITEM PLEASE EMAIL US AND WE WILL BE HAPPY TO WORK OUT POSTAGE COST FOR YOU IF YOU WISHED TO PAY THE FEE. 

 

CAN TOYS BE RETURNED? 

WE DO ALLOW THEM TO BE RETURNED BUT AGAIN, MUST BE IN ORGINALLY PACKAGES AND UNUSED BY ANY DOG. IF AN ITEM IS RETURNED AND CLEARLY BEEN USED, NO REFUND WILL BE ISSUED AND THE ITEM CAN BE RETURNED BUT THE COST WOULD NEED TO BE COVERED BY YOURSELF. 

 

POSTAGE COST 

WE CHARGE A FLAT RATE ON ALL POSTAGE DUE TO HAVING ALL PARCELS TRACKED - THIS GIVES US PEACE OF MIND AS SMALL COMPANY TO MAKE SURE OUR PRODUCTS REACH YOU. 

 

DELIVERY TIME - PLEASE ALLOW UP TO 5/7 WORKING DAYS FOR YOUR ORDER TO BE WITH YOU. WE CANNONT ALWAYS PROMISE A TIME FRAME WITH THINGS OUT OF OUR CONTROL AT TIMES. SUCH AS STRIKES/BANK HOLIDAYS/IF ITEMS ARE NOT COLELCTED BY THE COURIER ETC. WE SEND ALL PARCELS 48 HOUR TRAVKED VIA ROYAL MAIL AND YOU WILL BE NOTIFED OF TRACKING NUMBER ONCE THE ITEM IS POSTED. IF YOU HAVE ANY ISSUES THEN PLEASE CONTACT US hello@caninecollection.co.uk